Returns, Refunds and Cancellations
Last updated: 3 August 2026
We hope you love your order from The Drip Society. However, we understand that sometimes an item may need to be returned.
This policy explains how to cancel an order, request a return and receive a refund.
1. Your right to cancel
For orders placed through our website, you may notify us that you wish to cancel and return your order within 14 calendar days of receiving it.
You do not need to provide a reason for cancelling, although any feedback you provide may help us improve our products and service.
To request a cancellation or return, email:
returnsthedripsociety@gmail.com
Please include:
- Your full name;
- Order number;
- The item or items you wish to return;
- The reason for the return, where applicable; and
- Photographs where the item is faulty, damaged or incorrect.
2. Cancelling before dispatch
You may request to cancel your order within four hours of placing it.
To request a cancellation, contact us immediately at:
returnsthedripsociety@gmail.com
Please include your name and order number.
We will try to cancel the order before it is processed or dispatched. However, we cannot guarantee cancellation if the order has already entered the fulfilment or delivery process.
If we cannot cancel the order before dispatch, you may still return it after delivery in accordance with this policy and your statutory rights.
3. Returning your order
Once your return request has been approved, we will send you return instructions and, where applicable, a return-postage label.
The return-postage label or return instructions will contain the appropriate return address. Please do not send products to any other address displayed on our website.
We ask that approved returns are posted within three working days of the return label being provided.
However, your statutory right to return the item will not be affected. Goods must be sent back without undue delay and no later than 14 calendar days after you notify us that you are cancelling the order.
Please retain your postage receipt or tracking information until your return and refund have been completed.
4. Return postage costs
For returns where the customer has changed their mind, selected the wrong size or no longer wants the product, the customer will be responsible for the return-postage cost.
Where we provide a prepaid return label, the cost of that label may be deducted from the refund. The applicable cost will be communicated to you before the return label is issued.
The Drip Society will cover reasonable return-postage costs where:
- The product is faulty;
- The product was damaged when delivered;
- The wrong product was supplied; or
- The product was materially different from its description.
5. Condition of returned products
Customers may carefully inspect and try on clothing in the same way they reasonably would in a physical shop.
Returned products should be:
- Unworn, other than for reasonable trying on;
- Unwashed;
- Free from stains, marks, make-up, deodorant, perfume, smoke or other odours;
- Free from damage caused after delivery;
- Returned with the original tags attached where reasonably possible; and
- Returned with any original packaging supplied with the product.
Please take reasonable care of the product while it is in your possession.
We may reduce the refund to reflect any loss in value caused by handling or use beyond what is reasonably necessary to inspect the product's nature, characteristics, fit and quality.
6. Size-related returns
We strongly recommend reviewing the product description and our Size Guide before placing your order.
Our products may have an oversized or relaxed fit. The measurements provided in the Size Guide should be compared with a similar item of clothing that fits you comfortably.
Selecting an incorrect size does not automatically qualify the customer for free return postage.
7. Exchanges
We do not currently offer direct exchanges.
Where you require a different size, colour or design, you will need to:
- Return the original item in accordance with this policy; and
- Place a new order through our website.
Products are subject to availability, and we cannot reserve replacement items while a return is being processed.
8. Return inspection
Once we receive your return, our team will inspect the product.
We will check whether the item:
- Corresponds with the original order;
- Has been returned in an acceptable condition;
- Shows signs of wear, washing, damage or excessive handling;
- Includes its original tags and packaging where applicable; and
- Is eligible for a full or partial refund.
We will email you once the inspection has been completed and confirm whether your refund has been approved or whether any lawful deduction applies.
9. Refund processing time
Where the return is approved, we aim to issue the refund within three working days of completing our inspection.
Refunds will be made to the original payment method used when the order was placed.
After we issue the refund, your bank, card provider or payment provider may take an additional three to four working days to display the funds in your account. Processing times are controlled by the relevant payment provider and may occasionally take longer.
Our internal three-working-day target does not affect your statutory right to receive a refund within the legally required timeframe.
10. Original delivery charges
Where you cancel and return your entire order under your statutory cancellation rights, we will refund the original standard delivery charge paid for the order.
If you selected an enhanced or more expensive delivery method, such as express delivery, we are only required to refund an amount equal to our standard delivery charge.
If only part of an order is returned, the original delivery charge will not normally be refunded unless the returned item was faulty, damaged, incorrect or otherwise not as described.
11. Faulty, damaged or incorrect products
Please inspect your order as soon as reasonably possible after delivery.
Contact us promptly if an item is:
- Faulty;
- Damaged;
- Incorrect;
- Missing from your order; or
- Not as described.
Please provide your order number and clear photographs showing the issue.
Your rights concerning faulty, damaged, incorrect or misdescribed goods are separate from the change-of-mind cancellation rights described in this policy. Nothing in this policy limits your statutory consumer rights.
12. Items that cannot be returned
We may be unable to accept a change-of-mind return where:
- The product has been personalised or made specifically for you;
- The product has been materially altered by the customer;
- The product has been worn beyond reasonable trying on;
- The product has been washed;
- The product has been damaged after delivery; or
- The product has been contaminated, stained or returned in an unhygienic condition.
This section does not affect your rights where a product is faulty, damaged, incorrect or not as described.
13. Refund method
Refunds will normally be issued using the same payment method used for the original transaction.
We will not issue refunds to a different card, bank account or payment method unless this is expressly agreed and legally permitted.
14. Unauthorised returns
Please contact us before returning an item.
Products returned without prior notification, without sufficient order information or to an incorrect address may take longer to identify and process.
We are not responsible for products sent to an address that was not provided in our official return instructions.
15. Lost return parcels
Customers are responsible for keeping evidence that the return was posted.
We recommend using the return service specified in our instructions and retaining the receipt or tracking number.
Where a customer arranges their own return, The Drip Society cannot be responsible for parcels lost before they reach us. You may need to make a claim directly with the delivery provider.
16. Contact us
For cancellations, returns or refund enquiries, contact:
The Drip Society
Email: returnsthedripsociety@gmail.com
Website: dripsociety.uk
Please include your order number in all correspondence.